Service Desk Continuous Development Application Management Hosting Application Monitoring & Alerting
CONGRATULATIONS, you’ve built an app! Now what? You need a technical team to support it. Don’t have one? Augusto can help keep things running smoothly as your Managed Services provider.
If you have a custom software application or business application then you need Augusto’s Application Support. You may be wondering, is app support really that important? The answer is yes.
Your application's performance directly impacts your business’s performance. When an application is properly supported it can become highly agile and adaptive driving maximum revenue for your business. When left unchecked, an application can wreak havoc on your business and your users but keeping up with software’s continuously evolving tech environment can be challenging. Which is why, whether Augusto built your application or not, we’re here for you. Our Managed Services are tailored to your specific application needs, resulting in innovative, dynamic, and cost-effective solutions.
APPLICATION Managed Services:
Our customizable managed services allow us to meet and address your specific application needs. It’s fast, convenient, and seamless. Most importantly, it allows your applications to run without any interruptions.
Augusto’s Service Desk provides you with a single point of contact to submit suggestions, report bugs, request feature enhancements, get support and more. Our service desk can support your internal users, advanced users, and customers. We provide emergency 24×7 support.
Augusto’s Continuous Development service helps increase your application’s performance through the process of integrating new ideas, features, bug fixes, and optimizations. Augusto offers four different methodologies (Dedicated Teams, Block Time, Time & Materials, and Staff Augmentation) to fit your plans for app development after the project winds down.
Augusto’s Application Management service focuses on the cloud infrastructure, operations, and the environment of your application. We continually monitor your application with tools that alert our service desk on key items like your domain, SSL, and application uptime. In addition, we’ll handle version updates, patches, system and database backups, new security threats, software dependencies, platforms, system administration, regularly scheduled maintenance, and proactive maintenance. Application Management helps keep your application running smoothly so you can focus elsewhere.
Augusto offers cloud application hosting solutions that provide businesses with secure, reliable and performant ways to deliver their applications. We partner with all the major cloud providers, including AWS, Azure, and Google Cloud. Augusto is an AWS select partner and Azure partner.
Our managed Services team can maintain and manage your cloud environment to control costs, monitor performance, and manage security.
Application Monitor & Alerting
At Augusto, we provide application monitoring and alerting services to help our clients proactively manage any downtime or performance issues.
We understand that downtime can have serious consequences, including financial losses and damage to reputation. Our team is equipped to track uptime, performance, SSL security, domain verification, and application insights, and provide alerts and solutions to any issues that arise.
Augusto’s Service Desk representatives are available via ticketing, email, chat, or phone but most importantly, your issues are triaged to ensure the correct technician handles each job.
At Augusto, we offer level 1, 2, and 3 technical support, which means you don’t have to diagnose your problems. We have the experts to help. When an issue arises, contact the Augusto Service Desk. Our team can provide emergency 24x7 support.
Level 1 – Service Desk
A trained agent helps understand your problem utilizing handbook solutions to resolve the issue. (Most issues are easily resolved this way.) However, if a solution cannot be found then the issue is elevated to the next level.
Level 2 – Continuous Development & Application Management
A technical expert with deep knowledge of the application assesses the issue, works to recreate it and identify a solution. If a solution cannot be found, the issue is elevated to the next level.
Level 3 – Software Development
An engineer or programmer is called upon to fix or develop a solution. All new fixes are documented in the handbook for future use by Level 1 & 2 agents.
Ready To Take the First Step?
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the First Step?
Our team is ready to help you complete your project on time and on budget. Fill out the form, and we will get back to you within one business day and schedule a free discovery call to discuss your project.
Augusto is Set Apart
“With the appropriate technical resources and project management to keep everything organized, Augusto is our go-to when we need a technical solution or help to figure out a business issue.”
“Augusto Digital gave us an incredible start as a business by not only delivering on their promise of software but also being extremely thoughtful about the architecture they designed.”